Business Applications
Zendesk
Zendesk is a customer service software and support ticketing system. Zendesk’s connected platform enables you to improve customer relationships by providing seamless support and comprehensive customer insights.
Zendesk Connector Configuration and Credential Retrieval Guide
Prerequisite Requirements
Before initiating the Zendesk connector setup, ensure you have an active Zendesk account with admin privileges. This setup requires you to use your Zendesk username and password for authentication.Destination Setup
As mentioned earlier, this setup requires your Zendesk username and password with admin access for authentication.Configure Zendesk Credentials
Configure Zendesk Credentials
For Multiwoven Open Source, we use Zendesk username and password for authentication.
1
Access the Admin Console
Log into your Zendesk Developer account and navigate to the Admin Center by clicking on the gear icon in the sidebar.
2
Enable Password Access
Within the Admin Center, go to Channels > API. Ensure that the Password access is enabled by toggling the switch.
3
Utilize the Credentials
Ensure you have your Zendesk username and password. The username is typically your email address associated with the Zendesk account. Once you have your credentials, you can use the username and password to set up Zendesk in the Multiwoven destination section.