Support & FAQs
Data & AI Integration
This section addresses frequently asked questions when connecting data sources, setting up AI/ML model endpoints, or troubleshooting integration issues within AI Squared.
Data Source Integration
Why is my data source connection failing?
- Verify that the connection credentials (e.g., host, port, username, password) are correct.
- Ensure that the network/firewall rules allow connections to AI Squared’s IPs (for on-prem data).
- Check if the database is online and reachable.
What formats are supported for ingesting data?
- AI Squared supports connections to major databases like Snowflake, BigQuery, PostgreSQL, Oracle, and more.
- Files such as CSV, Excel, and JSON can be ingested via SFTP or cloud storage (e.g., S3).
AI/ML Model Integration
How do I connect my hosted model?
- Use the Add AI/ML Source guide to define your model endpoint.
- Provide input/output schema details so the platform can handle data mapping effectively.
What types of model endpoints are supported?
- REST-based hosted models with JSON payloads
- Hosted services like AWS SageMaker, Vertex AI, and custom HTTP endpoints
Sync & Schema Issues
Why is my sync failing?
- Confirm that your data model and sync mapping are valid
- Check that input types in your model schema match your data source fields
- Review logs for any missing fields or payload mismatches
How can I test if my connection is working?
- Use the “Test Connection” button when setting up a new source or sync.
- If testing fails, examine error messages and retry with updated configs.
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